Reference

Legal clarity for your garuda 62 account

garuda 62 Legal details give you a clear view of account access, wallet records, privacy choices and the steps we use when a policy question affects your account.

Policy accessData choicesLocal law
garuda 62 Legal clarity for your garuda 62 account
CONTACT ROUTES

Three ways to resolve a Legal question

A clear contact path helps when a Legal question involves your account, payment reference or access status.

Account contact Use the support contact shown after account access when you need a Legal explanation…
Payment record For a Legal question about DANA, OVO, GoPay, QRIS, bank transfer or virtual account…
Access concern If you cannot reach the policy page or your account area, contact support through…
DATA CARE

Six account safeguards behind our Legal policy

Legal promises matter only when they match the way an account is handled day to day. We use account details to provide access, connect payment references and respond to policy requests; we…

Account details

We handle the details you provide for account access, identity checks and policy contact. Before asking for a change, check that your phone or email is current. That account step helps us send a response to the person connected with the record rather than to an unrelated contact.

Payment references

A DANA, OVO, GoPay or QRIS reference can help us trace a payment record without asking you to describe the same event from memory. Bank transfer and virtual account references serve the same purpose. Keep your receipt until the account status matches the payment.

Cookies

Cookies can retain necessary sign-in and preference details so the Legal page and account path behave consistently on your phone or desktop. You can manage browser cookie settings, although changing them may affect access to account screens that need an active session.

Account security

Phone verification may come before account access or a sensitive profile change. Do not share verification details with another person. If a sign-in or wallet status looks unfamiliar, use the account support route and describe the time, device and payment reference involved.

Record retention

We retain account and payment records for the period needed to operate the account, answer disputes and meet applicable requirements. The exact period can depend on the record and local law. Ask support which category applies when you request a retention explanation.

Policy changes

When Legal wording changes, we place the current text on this page and may connect the change to an account notice. Read the date or version shown with the policy. If a clause affects your account decision, contact us before taking the next account step.

Legal answers before you open an account

These Legal answers focus on the questions you may ask before opening or continuing an account with garuda 62. We explain the practical route for access, data requests, payment records and policy changes without suggesting that one rule applies in every location. Eligibility depends on local law, so use the wording and contact path shown for your Indonesian account.

Legal covers the rules for account access, policy changes, data handling, cookies, payment references, account security and contact requests. It also explains that access depends on local law. Read the current page before opening an account, especially if you need a clear record of how a policy applies.

No single page can change local requirements. Our Legal wording states that access depends on local law, and you should confirm availability at the point of entry. If the page or account path shows a restriction, do not bypass it; contact support for the applicable account route.

Use the account contact route and identify the detail you want corrected, such as a phone number or email address. Include the account contact already linked to you. We may request phone verification before changing sensitive details, so the request reaches the correct account.

We use the DANA or QRIS reference to connect a payment record with the correct account and investigate a status mismatch. Keep your receipt and send the reference through support. The record may also include OVO, GoPay, bank transfer or virtual account details.

Yes. Contact us through the account support route and ask about the record category, such as account details, payment references or security checks. Retention depends on the purpose and applicable local law, so we explain the relevant period rather than applying one figure to every record.

Read the current Legal page and check any date or version shown with the wording. If the change affects your account choice, payment record or access, contact support before continuing. We can explain the relevant clause, while your eligibility still depends on local law.

Start from the support contact displayed in your account area. State that your request concerns Legal, add the policy point, device type and any related payment reference, then keep the case details. If you cannot sign in, use the available site contact route and explain the access issue.